SmartKits Privacy Policy
Last updated: 10 June 2026
This Privacy Policy explains how SmartKits collects, uses, stores, shares and protects personal information when you use the SmartKits website, contact SmartKits, subscribe to updates, or buy and use SmartKits digital products.
SmartKits respects your privacy and aims to process personal information in a lawful, reasonable and responsible way.
Who we are
SmartKits is a South African digital business resource brand based in Pretoria, Gauteng, South Africa.
Contact email: info@smartkits.co.za
Location: Pretoria, Gauteng, South Africa
For privacy and data protection queries, you may contact SmartKits at info@smartkits.co.za.
What this Privacy Policy covers
This Privacy Policy applies to personal information processed by SmartKits through:
- the SmartKits website
- website contact forms and email communications
- customer enquiries and support requests
- digital product sales and fulfilment
- download access and customer administration
- marketing communications, where you have consented or where permitted by law
- cookies and similar website technologies, together with the SmartKits Cookie Policy
What personal information we may collect
Depending on how you interact with SmartKits, we may collect the following categories of personal information:
Identity and contact information, such as:
- your name
- surname
- email address
- phone number, if you provide it
- business name
- billing or customer contact details
Order and transaction information, such as:
- products purchased
- order history
- order date and time
- payment status
- download or access records
- invoice or transaction reference information
Communications information, such as:
- messages you send to SmartKits
- support requests
- responses to surveys or forms
- records of complaints, queries or feedback
Technical and website usage information, such as:
- IP address
- browser type
- device type
- operating system
- pages visited
- referral source
- site activity and session data
- cookie identifiers and similar online identifiers
Marketing preference information, such as:
- whether you subscribed to updates
- your consent or opt-out choices
- the categories of communication you want to receive
Business information you choose to provide, such as:
- information you type into a contact form
- business context you provide in an enquiry
- information you include when requesting support or guidance on using a SmartKits product
How we collect personal information
SmartKits may collect personal information:
- directly from you when you contact us, place an order, sign up, send an email, complete a form or interact with the site
- automatically when you browse the website, through cookies, logs and analytics tools
- from service providers who help operate the website, process transactions or deliver digital products
- from publicly available sources where that is lawful and relevant to your enquiry or business contact with SmartKits
Why we process personal information
SmartKits processes personal information for the following main purposes:
- to operate and maintain the website
- to respond to enquiries and customer messages
- to provide digital products and make downloads available
- to administer orders, records and access
- to communicate with customers about their purchases
- to send marketing or updates where permitted by law
- to improve the website, products and customer experience
- to protect the website, systems and customers against misuse, fraud or security incidents
- to keep records required for legal, tax, accounting, audit or dispute purposes
- to enforce our rights and protect the SmartKits business, customers and intellectual property
Lawful grounds for processing
SmartKits processes personal information only where there is an appropriate lawful ground to do so. Depending on the situation, processing may be based on one or more of the following:
- your consent
- the need to take steps at your request before a contract is formed
- the need to perform a contract with you
- compliance with a legal obligation
- the protection of a legitimate interest of yours
- the pursuit of SmartKits’ legitimate business interests, provided those interests are not overridden by your rights
Direct marketing
SmartKits may send direct marketing communications only where permitted by South African law.
You may opt out of marketing at any time by:
- using the unsubscribe option in the communication, where available
- emailing info@smartkits.co.za and asking to be removed
- changing your marketing preferences, where a settings tool is available
If you opt out, SmartKits may still keep a limited suppression record so that your opt-out request can be respected.
Cookies and online identifiers
SmartKits uses cookies and similar technologies on the website. Some cookies are necessary for the website to work. Others may be used for analytics, preferences or marketing, depending on the tools enabled on the site.
Please read the SmartKits Cookie Policy for more detail on how cookies are used and how to manage them.
When we may share personal information
SmartKits does not sell your personal information.
SmartKits may share personal information only where reasonably necessary, including with:
- website hosting providers
- email and communication service providers
- payment operators or processors
- cloud storage or digital delivery providers
- analytics or website performance tools
- IT, security or support service providers
- professional advisers, where necessary
- regulators, courts, law enforcement bodies or other third parties where disclosure is required by law or is reasonably necessary to protect rights or investigate wrongdoing
Where third parties process personal information on behalf of SmartKits, they do so only to provide services to SmartKits and subject to appropriate confidentiality and data-processing controls.
Operators and third-party processors
SmartKits may use third-party operators to host the website, process payments, deliver digital files, store data, provide analytics or perform related business functions.
Where required, SmartKits will seek to ensure that such operators are bound to process personal information only on authorised instructions and with appropriate security measures.
International transfers
Some SmartKits service providers or systems may store or process information outside South Africa.
If personal information is transferred outside South Africa, SmartKits will seek to do so only where:
- the recipient is subject to adequate legal or contractual protection
- the transfer is necessary for the performance of a contract with you
- you have consented to the transfer
- another legally recognised ground applies
Retention of personal information
SmartKits keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, or as long as required by law, contract, record-keeping needs or legitimate business necessity.
As a general guide:
- enquiry records may be kept for up to 24 months after the last meaningful contact
- customer and order records may be kept for up to 5 years after the last transaction, or longer if reasonably required for legal, tax, accounting or dispute purposes
- marketing consent and opt-out records may be kept for as long as necessary to respect your preferences and demonstrate compliance
- security logs and technical records may be kept for shorter operational periods or longer where needed for investigations or system integrity
- de-identified or aggregated data may be retained for analytics, reporting or business improvement purposes
When personal information is no longer needed, SmartKits will delete, destroy or de-identify it where reasonably practicable.
Security
SmartKits takes reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, alteration or destruction.
These measures may include access controls, password protection, secure hosting features, limited internal access, software updates, monitoring and service-provider controls.
However, no internet-based system can be guaranteed to be completely secure. You share information with SmartKits at your own risk to the extent permitted by law.
Security incidents and data breaches
If SmartKits has reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, SmartKits will take steps required by law, which may include notifying affected persons and the relevant regulator where applicable.
Your rights
Subject to applicable law, you may have the right to:
- ask whether SmartKits holds personal information about you
- request access to your personal information
- request correction of inaccurate, irrelevant, excessive, incomplete, misleading, out-of-date or unlawfully obtained information
- request deletion or destruction of information that SmartKits is no longer authorised to keep
- object to certain processing
- object at any time to direct marketing
- withdraw consent where processing is based on consent
- lodge a complaint with the Information Regulator if you believe your personal information has been handled unlawfully
To exercise any of these rights, email info@smartkits.co.za and provide enough detail for SmartKits to identify your record and understand your request. SmartKits may ask you for reasonable proof of identity before action is taken.
Children and special personal information
SmartKits products and website are intended for business owners, adults and ordinary business use. The website is not directed at children.
Please do not knowingly provide children’s personal information to SmartKits unless you are legally authorised to do so and it is necessary and lawful.
Please also do not send SmartKits unnecessary special or sensitive personal information, such as health information, biometric data, criminal records, religious information or identity numbers, unless SmartKits specifically requests it for a lawful reason.
Automated decision making
SmartKits does not intentionally use solely automated decision making that produces legal or similarly significant effects on users in the ordinary course of website use or product sales.
Complaints
If you are unhappy with how SmartKits has handled your personal information, please contact SmartKits first at info@smartkits.co.za.
You may also lodge a complaint with the Information Regulator of South Africa if you believe there has been an interference with the protection of your personal information.
Changes to this Privacy Policy
SmartKits may update this Privacy Policy from time to time.
The latest version published on the website will apply from the stated “Last updated” date. If material changes are made, SmartKits may take reasonable steps to draw them to your attention where appropriate.
Contact
SmartKits
Pretoria, Gauteng, South Africa
Email: info@smartkits.co.za
SmartKits Privacy Policy
Last updated: 10 June 2026
This Privacy Policy explains how SmartKits collects, uses, stores, shares and protects personal information when you use the SmartKits website, contact SmartKits, subscribe to updates, or buy and use SmartKits digital products.
SmartKits respects your privacy and aims to process personal information in a lawful, reasonable and responsible way.
Who we are
SmartKits is a South African digital business resource brand based in Pretoria, Gauteng, South Africa.
Contact email: info@smartkits.co.za
Location: Pretoria, Gauteng, South Africa
For privacy and data protection queries, you may contact SmartKits at info@smartkits.co.za.
What this Privacy Policy covers
This Privacy Policy applies to personal information processed by SmartKits through:
- the SmartKits website
- website contact forms and email communications
- customer enquiries and support requests
- digital product sales and fulfilment
- download access and customer administration
- marketing communications, where you have consented or where permitted by law
- cookies and similar website technologies, together with the SmartKits Cookie Policy
What personal information we may collect
Depending on how you interact with SmartKits, we may collect the following categories of personal information:
Identity and contact information, such as:
- your name
- surname
- email address
- phone number, if you provide it
- business name
- billing or customer contact details
Order and transaction information, such as:
- products purchased
- order history
- order date and time
- payment status
- download or access records
- invoice or transaction reference information
Communications information, such as:
- messages you send to SmartKits
- support requests
- responses to surveys or forms
- records of complaints, queries or feedback
Technical and website usage information, such as:
- IP address
- browser type
- device type
- operating system
- pages visited
- referral source
- site activity and session data
- cookie identifiers and similar online identifiers
Marketing preference information, such as:
- whether you subscribed to updates
- your consent or opt-out choices
- the categories of communication you want to receive
Business information you choose to provide, such as:
- information you type into a contact form
- business context you provide in an enquiry
- information you include when requesting support or guidance on using a SmartKits product
How we collect personal information
SmartKits may collect personal information:
- directly from you when you contact us, place an order, sign up, send an email, complete a form or interact with the site
- automatically when you browse the website, through cookies, logs and analytics tools
- from service providers who help operate the website, process transactions or deliver digital products
- from publicly available sources where that is lawful and relevant to your enquiry or business contact with SmartKits
Why we process personal information
SmartKits processes personal information for the following main purposes:
- to operate and maintain the website
- to respond to enquiries and customer messages
- to provide digital products and make downloads available
- to administer orders, records and access
- to communicate with customers about their purchases
- to send marketing or updates where permitted by law
- to improve the website, products and customer experience
- to protect the website, systems and customers against misuse, fraud or security incidents
- to keep records required for legal, tax, accounting, audit or dispute purposes
- to enforce our rights and protect the SmartKits business, customers and intellectual property
Lawful grounds for processing
SmartKits processes personal information only where there is an appropriate lawful ground to do so. Depending on the situation, processing may be based on one or more of the following:
- your consent
- the need to take steps at your request before a contract is formed
- the need to perform a contract with you
- compliance with a legal obligation
- the protection of a legitimate interest of yours
- the pursuit of SmartKits’ legitimate business interests, provided those interests are not overridden by your rights
Direct marketing
SmartKits may send direct marketing communications only where permitted by South African law.
You may opt out of marketing at any time by:
- using the unsubscribe option in the communication, where available
- emailing info@smartkits.co.za and asking to be removed
- changing your marketing preferences, where a settings tool is available
If you opt out, SmartKits may still keep a limited suppression record so that your opt-out request can be respected.
Cookies and online identifiers
SmartKits uses cookies and similar technologies on the website. Some cookies are necessary for the website to work. Others may be used for analytics, preferences or marketing, depending on the tools enabled on the site.
Please read the SmartKits Cookie Policy for more detail on how cookies are used and how to manage them.
When we may share personal information
SmartKits does not sell your personal information.
SmartKits may share personal information only where reasonably necessary, including with:
- website hosting providers
- email and communication service providers
- payment operators or processors
- cloud storage or digital delivery providers
- analytics or website performance tools
- IT, security or support service providers
- professional advisers, where necessary
- regulators, courts, law enforcement bodies or other third parties where disclosure is required by law or is reasonably necessary to protect rights or investigate wrongdoing
Where third parties process personal information on behalf of SmartKits, they do so only to provide services to SmartKits and subject to appropriate confidentiality and data-processing controls.
Operators and third-party processors
SmartKits may use third-party operators to host the website, process payments, deliver digital files, store data, provide analytics or perform related business functions.
Where required, SmartKits will seek to ensure that such operators are bound to process personal information only on authorised instructions and with appropriate security measures.
International transfers
Some SmartKits service providers or systems may store or process information outside South Africa.
If personal information is transferred outside South Africa, SmartKits will seek to do so only where:
- the recipient is subject to adequate legal or contractual protection
- the transfer is necessary for the performance of a contract with you
- you have consented to the transfer
- another legally recognised ground applies
Retention of personal information
SmartKits keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, or as long as required by law, contract, record-keeping needs or legitimate business necessity.
As a general guide:
- enquiry records may be kept for up to 24 months after the last meaningful contact
- customer and order records may be kept for up to 5 years after the last transaction, or longer if reasonably required for legal, tax, accounting or dispute purposes
- marketing consent and opt-out records may be kept for as long as necessary to respect your preferences and demonstrate compliance
- security logs and technical records may be kept for shorter operational periods or longer where needed for investigations or system integrity
- de-identified or aggregated data may be retained for analytics, reporting or business improvement purposes
When personal information is no longer needed, SmartKits will delete, destroy or de-identify it where reasonably practicable.
Security
SmartKits takes reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, alteration or destruction.
These measures may include access controls, password protection, secure hosting features, limited internal access, software updates, monitoring and service-provider controls.
However, no internet-based system can be guaranteed to be completely secure. You share information with SmartKits at your own risk to the extent permitted by law.
Security incidents and data breaches
If SmartKits has reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, SmartKits will take steps required by law, which may include notifying affected persons and the relevant regulator where applicable.
Your rights
Subject to applicable law, you may have the right to:
- ask whether SmartKits holds personal information about you
- request access to your personal information
- request correction of inaccurate, irrelevant, excessive, incomplete, misleading, out-of-date or unlawfully obtained information
- request deletion or destruction of information that SmartKits is no longer authorised to keep
- object to certain processing
- object at any time to direct marketing
- withdraw consent where processing is based on consent
- lodge a complaint with the Information Regulator if you believe your personal information has been handled unlawfully
To exercise any of these rights, email info@smartkits.co.za and provide enough detail for SmartKits to identify your record and understand your request. SmartKits may ask you for reasonable proof of identity before action is taken.
Children and special personal information
SmartKits products and website are intended for business owners, adults and ordinary business use. The website is not directed at children.
Please do not knowingly provide children’s personal information to SmartKits unless you are legally authorised to do so and it is necessary and lawful.
Please also do not send SmartKits unnecessary special or sensitive personal information, such as health information, biometric data, criminal records, religious information or identity numbers, unless SmartKits specifically requests it for a lawful reason.
Automated decision making
SmartKits does not intentionally use solely automated decision making that produces legal or similarly significant effects on users in the ordinary course of website use or product sales.
Complaints
If you are unhappy with how SmartKits has handled your personal information, please contact SmartKits first at info@smartkits.co.za.
You may also lodge a complaint with the Information Regulator of South Africa if you believe there has been an interference with the protection of your personal information.
Changes to this Privacy Policy
SmartKits may update this Privacy Policy from time to time.
The latest version published on the website will apply from the stated “Last updated” date. If material changes are made, SmartKits may take reasonable steps to draw them to your attention where appropriate.
Contact
SmartKits
Pretoria, Gauteng, South Africa
Email: info@smartkits.co.za
SMARTKITS
PRIVACY POLICY
Entity: SmartKits
Address: Pretoria, Gauteng, South Africa
Email: info@smartkits.co.za
Effective Date: 10 June 2026
Governing Law: Republic of South Africa
1. Introduction
1.1 SmartKits respects your privacy and is committed to protecting your personal information.
1.2 This Privacy Policy explains how SmartKits collects, uses, stores, shares and protects personal information through the SmartKits website, checkout process, downloads, customer communications and related business activities.
1.3 In POPIA terms, SmartKits is the responsible party for personal information that it decides to collect and process for its own purposes, unless this Policy states otherwise.
2. What This Policy Covers
2.1 This Policy applies to personal information collected when you:
2.1.1 visit the SmartKits website;
2.1.2 place an order;
2.1.3 download or access SmartKits products;
2.1.4 contact SmartKits by e-mail or website form;
2.1.5 subscribe to updates or marketing communications where offered;
2.1.6 request support; or
2.1.7 otherwise engage with SmartKits in a business capacity.
2.2 This Policy does not govern third-party websites, payment gateways or external platforms except to the extent required by law.
3. Personal Information We Collect
3.1 Depending on how you use the Website, SmartKits may collect:
3.1.1 identity information, such as your name and surname;
3.1.2 contact information, such as your e-mail address, phone number if supplied, business name and billing details;
3.1.3 transaction information, such as products purchased, order dates, payment status, invoice information and download records;
3.1.4 communications, such as support requests, enquiries, feedback and e-mails you send to SmartKits;
3.1.5 technical and usage information, such as IP address, browser type, device information, date and time of visits, referring pages and interaction data;
3.1.6 cookie and similar technology data as described in the Cookie Policy; and
3.1.7 any other information you voluntarily provide.
3.2 SmartKits generally does not need to collect special personal information for normal consumer purchases and asks that you do not send such information unless it is strictly necessary and lawful to do so.
3.3 Payment card details are typically processed by third-party payment service providers. SmartKits may receive limited transaction confirmation data but does not intend to store full payment card details on its own systems unless clearly stated.
4. How We Collect Information
4.1 SmartKits collects personal information:
4.1.1 directly from you when you complete a form, purchase a product, contact SmartKits or subscribe to communications;
4.1.2 automatically through cookies, server logs and website technologies;
4.1.3 from payment processors, e-commerce tools, e-mail providers and hosting providers in connection with services you request; and
4.1.4 from lawful public or business sources where reasonably necessary and permitted by law.
5. Why We Process Personal Information
5.1 SmartKits processes personal information for one or more of the following purposes:
5.1.1 to operate the Website and keep it secure;
5.1.2 to create, manage and fulfil orders;
5.1.3 to send payment confirmations, invoices, access details and download links;
5.1.4 to provide customer support and respond to enquiries;
5.1.5 to maintain business records and audit trails;
5.1.6 to detect, prevent and investigate fraud, misuse, infringement or security incidents;
5.1.7 to improve website performance, product quality and customer experience;
5.1.8 to comply with legal and regulatory duties;
5.1.9 to enforce SmartKits’ contractual rights, including licence restrictions; and
5.1.10 to send product updates or direct marketing where consent or another lawful justification exists.
6. Lawful Grounds for Processing
6.1 Depending on the circumstances, SmartKits processes personal information because:
6.1.1 you have consented;
6.1.2 the processing is necessary to conclude or perform a contract with you;
6.1.3 the processing is necessary to comply with a legal obligation;
6.1.4 the processing protects a legitimate interest of the data subject; or
6.1.5 the processing is necessary for SmartKits’ legitimate interests or those of a third party, provided such interests are not overridden by your rights and privacy interests.
6.2 Where consent is relied on, you may withdraw it prospectively, subject to lawful grounds for continued processing.
7. Direct Marketing
7.1 SmartKits will only send electronic direct marketing communications where permitted by South African law.
7.2 If consent is required, SmartKits will seek that consent in an appropriate manner.
7.3 If you are an existing customer and the law permits marketing of similar SmartKits products or services, SmartKits may send marketing communications subject to your right to object.
7.4 Every marketing communication should identify SmartKits and provide a practical method to opt out or unsubscribe.
7.5 SmartKits will honour lawful objections and unsubscribe requests.
8. Cookies and Similar Technologies
8.1 SmartKits uses cookies and related technologies for website functionality, security, preferences, analytics and, where used lawfully, marketing.
8.2 More detail is set out in the SmartKits Cookie Policy.
8.3 You can control many cookies through your browser settings and any cookie controls made available on the Website.
9. Sharing Personal Information
9.1 SmartKits does not sell your personal information.
9.2 SmartKits may share personal information only where reasonably necessary with:
9.2.1 payment processors;
9.2.2 website hosts and cloud infrastructure providers;
9.2.3 e-commerce, download-delivery, e-mail or customer-support service providers;
9.2.4 accountants, lawyers or professional advisers where reasonably necessary;
9.2.5 regulators, law-enforcement bodies or courts where required by law; and
9.2.6 service providers assisting with business operations, provided they are bound by confidentiality and appropriate data-handling obligations.
9.3 Where a third party processes information on SmartKits’ behalf as an operator, SmartKits expects that relationship to be governed by appropriate written terms and security obligations.
10. International or Cross-Border Transfers
10.1 SmartKits may use cloud, hosting, e-mail, support or software providers that store or process information outside South Africa.
10.2 Where personal information is transferred outside the Republic, SmartKits will take reasonable steps to ensure that the transfer is lawful and protected by adequate safeguards, binding terms, consent or another lawful basis recognised under South African law.
11. Retention
11.1 SmartKits will not keep personal information for longer than reasonably necessary for the purpose for which it was collected, unless continued retention is required or permitted by law, needed for lawful business purposes, required by contract or supported by consent.
11.2 In practice, different categories of information may be kept for different periods, including:
11.2.1 order and billing records for accounting, audit, legal and tax purposes;
11.2.2 support records for service and dispute management;
11.2.3 security and technical logs for fraud prevention and system integrity; and
11.2.4 marketing records until consent is withdrawn or an objection is recorded, subject to lawful record-keeping needs.
11.3 When SmartKits no longer needs personal information, it will delete, destroy, anonymise or de-identify it where reasonably practicable and lawful.
12. Security
12.1 SmartKits takes reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.
12.2 These measures may include access controls, password controls, limited user access, secure hosting arrangements, reputable service providers, software updates and other reasonable security practices.
12.3 No internet transmission or storage system is ever completely secure. SmartKits therefore cannot guarantee absolute security, but it undertakes to act reasonably and lawfully in safeguarding personal information.
13. Security Compromises
13.1 If SmartKits has reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, SmartKits will take steps required by applicable South African law.
13.2 Where required, SmartKits will notify the Information Regulator and affected data subjects as soon as reasonably possible, taking into account legitimate investigative and containment needs.
13.3 If a security compromise occurs at an operator, SmartKits expects the operator to notify SmartKits promptly.
14. Your Rights
14.1 Subject to applicable law and proper verification of identity, you may have the right to:
14.1.1 ask SmartKits whether it holds personal information about you;
14.1.2 request access to your personal information;
14.1.3 request correction, updating or deletion of inaccurate, irrelevant, excessive, out-of-date, incomplete, misleading or unlawfully obtained personal information;
14.1.4 object to certain processing where the law permits;
14.1.5 withdraw consent where consent was the basis for processing;
14.1.6 object to direct marketing;
14.1.7 lodge a complaint with the Information Regulator; and
14.1.8 institute civil proceedings where permitted by law.
14.2 Requests may be sent to info@smartkits.co.za.
14.3 SmartKits may require sufficient proof of identity before acting on a request.
15. Children
15.1 SmartKits products and Website are intended for business users and are not designed for children.
15.2 SmartKits does not knowingly collect personal information from children for ordinary website sales.
15.3 If you believe a child’s personal information has been provided unlawfully, please contact SmartKits.
16. Third-Party Links and Services
16.1 The Website may contain links to third-party websites or use third-party checkout, analytics, plug-in, hosting or support tools.
16.2 SmartKits is not responsible for the independent privacy practices of third parties.
16.3 You should read the privacy notices of relevant third-party providers where applicable.
17. Changes to This Policy
17.1 SmartKits may update this Privacy Policy from time to time to reflect legal, operational or website changes.
17.2 The updated version will apply from the date published on the Website or from another date specified in the updated version.
18. Contact and Complaints
18.1 If you have questions about this Privacy Policy or wish to exercise a privacy right, contact:
Email: info@smartkits.co.za
Address: Pretoria, Gauteng, South Africa
18.2 If you believe SmartKits has interfered with your rights under South African data protection law, you may also lodge a complaint with the Information Regulator through its official channels.
