SMARTKITS
REFUND AND RETURNS POLICY
Entity: SmartKits
Address: Pretoria, Gauteng, South Africa
Email: info@smartkits.co.za
Effective Date: 10 June 2026
Governing Law: Republic of South Africa
IMPORTANT NOTICE:
SmartKits sells digital documents, templates, business kits and downloadable resources. Because digital files can be copied and used immediately after delivery, SmartKits does not offer voluntary refunds for change of mind after purchase, access or download, subject always to any rights that cannot lawfully be excluded under South African law.
1. Nature of Products
1.1 SmartKits Products are digital goods supplied electronically.
1.2 No physical shipping, physical return or physical exchange applies unless a Product page expressly states otherwise.
1.3 Once a digital Product has been delivered, made available for download, accessed, saved, copied or opened, it cannot be “returned” in the same way as a physical item.
2. General Refund Rule
2.1 All sales of SmartKits digital Products are final.
2.2 SmartKits does not offer voluntary refunds, returns or exchanges for:
2.2.1 change of mind;
2.2.2 accidental purchase by the buyer;
2.2.3 failure by the buyer to read the product description;
2.2.4 the buyer deciding not to use the Product;
2.2.5 the buyer not having the software needed to open the file type described;
2.2.6 the buyer wanting a different pack after delivery; or
2.2.7 dissatisfaction arising from the buyer’s own edits, implementation choices or misunderstanding of the Product’s intended use.
2.3 By purchasing a Product, you acknowledge the immediate digital nature of the supply and the limited practical ability to reverse delivery.
3. Exceptions and Support Cases
3.1 SmartKits will review refund or replacement requests in the following limited cases:
3.1.1 you were charged more than once for the same Product due to a payment error;
3.1.2 the Product was not delivered at all and SmartKits cannot reasonably reissue it;
3.1.3 the file supplied is materially corrupted or unusable and SmartKits cannot repair or replace it within a reasonable time;
3.1.4 SmartKits delivered a product that is materially different from the product purchased; or
3.1.5 a refund is required by applicable South African law.
3.2 In these cases, SmartKits may choose, depending on the circumstances, to:
3.2.1 re-send the file or access details;
3.2.2 provide a replacement file;
3.2.3 provide access to a corrected version;
3.2.4 provide store credit where lawful and agreed; or
3.2.5 issue a refund where SmartKits considers it appropriate or where the law requires it.
4. No Refunds for Modified or Used Documents
4.1 No refund is available where the Product has already been downloaded, edited, copied, shared, implemented or used in the buyer’s business, except where mandatory law clearly requires otherwise.
4.2 SmartKits is not liable for the buyer’s decision to alter a document or use it incorrectly, and such use does not create a refund entitlement.
5. How to Request Help
5.1 If you believe your case falls within clause 3, you must contact SmartKits at info@smartkits.co.za.
5.2 Your message should include:
5.2.1 your full name;
5.2.2 the e-mail address used for purchase;
5.2.3 the Product name;
5.2.4 the date of purchase;
5.2.5 proof of payment where available; and
5.2.6 a clear explanation of the problem.
5.3 SmartKits may ask for screenshots, order numbers, error messages or other reasonable information to investigate the issue.
6. Re-Delivery Before Refund
6.1 Because many problems are caused by e-mail filtering, download-link expiry or device-related issues, SmartKits may first attempt re-delivery or technical correction before considering any refund.
6.2 You agree to co-operate reasonably with those support steps.
7. Chargebacks
7.1 Before opening a chargeback or payment dispute, you should first contact SmartKits so that the issue can be reviewed and, where possible, resolved.
7.2 If a chargeback is filed after valid delivery and without proper basis, SmartKits may suspend access, terminate the applicable licence and take steps to defend the chargeback.
8. Non-Excludable Rights
8.1 Nothing in this Policy excludes or limits any right or remedy that cannot lawfully be excluded under the laws of the Republic of South Africa.
8.2 If a mandatory consumer right applies in a particular case, SmartKits will comply with that law.
9. Changes to This Policy
9.1 SmartKits may update this Policy from time to time by publishing the revised version on the Website.
9.2 The version in force at the time of purchase will ordinarily apply to that purchase unless the law requires otherwise.
10. Contact
Email: info@smartkits.co.za
Address: Pretoria, Gauteng, South Africa
